Vail Resorts is the premier mountain resort company in the world and they own and operate 37 four-season resorts across North America, offering everything from lodging to mountain activities. Their portfolio includes 35 websites running on a Sitecore CMS. They engaged Tidy Lines in 2021 to assist with streamlining their digital support infrastructure. Within the first 6 months we had improved internal support efficiency an responsiveness by over 30%, and were trusted to oversee project management for their two largest annual digital initiatives, product launches for products grossing over $1B in revenue.
Tidy Lines has since become the preferred resource for Sitecore support within the company, both at a strategic level and for staff augmentation for large or complex projects. We continue to provide:
- Staff Sitecore training and web support (5,000+ hours)
- Support as a SME within internal meetings and strategic conversations
- Assistance with troubleshooting and debugging
- Front end mocks and examples (Sitecore/Figma) for stakeholder requests
- Custom component builds (Sitecore)
- Recommendations for component library enhancements
- Stability through leadership or staff transitions
- Consulting on digital, CMS Management and Sitecore best practices
- Knowledge base authoring and technical documentation
- Auditing and Quality Assurance
The enterprise nature of a global organization means the pace of change can move slower than the dynamic nature of the digital world. Internal development resources can become stretched and limited. Tidy Lines has been a valuable outside partner to the Vail Resorts Digital Team, providing countless short- to mid- term innovative and custom solutions to help them deliver for their internal stakeholders, while assisting with planning the longer term strategic approach.
The Vail Resorts digital portfolio can be explored across their resort sites including Vail Resort and Whistler Blackcomb.
